Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.

Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.

With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.

Premier Support:

• Improves solution uptime and expedites issue resolution by augmenting your internal technical resources with video collaboration specialists
• Enhances your investment in internal IT resources with access to technical telephone support and the Polycom online support portal
• Certified Service Partners are authorized to provide the complete solution and are integral to the overall success of your collaboration solution

Diagnosis

Parts Replacement

Online Support Tools Access

Software Update

Software Upgrade